# Installing Windows Printer Drivers

## Contents

- Introduction
- Installation Instructions
- Upgrading Printer Drivers
- Removing Printer Drivers
- Troubleshooting Printing Problems

## Introduction

This document will help you install your Windows printer drivers. Once they are installed, please refer to the help file included with the driver for answers to the most commonly asked questions regarding the drivers. The help file also includes a thorough troubleshooting section.

The drivers include the DriverWizard utility which can install, remove, and upgrade drivers. Using DriverWizard to install drivers is strongly recommended because the standard Add Printer Wizard does not always upgrade existing drivers properly.

## Installation Instructions

1. Turn off the printer, connect the appropriate cable, and then turn on the printer.
2. If the printer supports Plug-and-Play, and you have connected it using a USB or Parallel cable, then the Windows Add Hardware Wizard will automatically detect the printer and display a dialog that allows you to install a driver. Click Cancel and do not install the driver using this wizard.
3. Run the DriverWizard utility from the Installation Directory where the driver files are located.
4. Select Install Printer Drivers and complete the wizard.
5. The driver should now be installed.

## Upgrading Printer Drivers

DriverWizard should be used to upgrade existing printers. Using the Add Printer Wizard to upgrade existing drivers is not recommended; it may not upgrade all driver files correctly, leaving the driver in a corrupted state.

1. Run the DriverWizard utility from the Installation Directory where the driver files are located.
2. Select Upgrade Printer Drivers and complete the wizard.

## Removing Printer Drivers

DriverWizard may be used to remove printer drivers from the system.

1. Run the DriverWizard utility from the Installation Directory where the driver files are located.
2. Select Remove Printer Drivers and complete the wizard.

## Troubleshooting Printing Problems

The help accessible from within your printer driver includes a Troubleshooting section, which contains a sub-section called Troubleshooting Printing Problems. This section lists critical settings to check and a number of printing tests that will usually get you up and running quickly if you encounter difficulties.